Careers: Dispatch and Support Technician

Order preparation and Quality Control: Pre-delivery inspection of bicycles and parts to ensure all parts are fitted correctly and safely. Perform thorough quality checks to ensure each bike meets Early Rider's high standards. 

Customer Support: Assist with customer technical queries via email, telephone and live chat. Provide advice on product features, product choice, assembly, bike care and maintenance. 

Warehouse operations: Collaborate with the team to effectively manage the stock and maintain an organized, safe warehouse. 

Safety & Compliance: Adhere to all health and safety guidelines in the warehouse, ensuring that the working environment is safe for all employees.  

Continuous Improvement: Suggest improvements to current processes and work practices, focusing on efficiency, quality, and customer satisfaction. 

Previous experience in bicycle assembly, repair, and maintenance. 

Customer service experience. Ability to handle customer inquiries professionally and efficiently.  

Strong knowledge of bicycle mechanics, including the ability to diagnose and fix common mechanical problems. 

Experience with a variety of bicycle types, and a willingness to learn the specifics of our children's bikes.  

Willingness to learn how to use customer support and shipping software platforms.  

Ability to work efficiently both independently and as part of a team in a fast-paced environment. 

Excellent attention to detail and a commitment to delivering high-quality results. 

Strong problem-solving skills and the ability to work under pressure. 

A passion for bicycles and cycling, with a focus on customer satisfaction. 

Excellent written and verbal communication skills.  

Proficient in Microsoft Office Suite. 

A proactive and solution-focused attitude, able to prioritize tasks and work under pressure.  

Previous experience in a warehouse or manufacturing setting is a plus. 

A relevant qualification in bicycle mechanics or a similar technical field is desirable but not essential. 

Full UK driving license preferred. 

Full-time, on-site position based at Early Rider Ltd’s newly built warehouse in Meifod, Wales.  

Competitive salary and benefits package. 

Opportunity for career development within the company as we continue to grow.  

A collaborative and supportive team environment with a focus on personal and professional development.  

Opportunity to work with a passionate and dedicated team. 

Be part of a growing company with a focus on innovation and quality. 

Work in a modern warehouse in a scenic location in Wales. 

Opportunities to represent Early Rider at shows in the UK and EU.  

Ongoing training and development opportunities.