Contact us

Office: +44 (0) 118 996 0638
Our office and workshop are open from 10am-5pm
Monday to Thursday and 10am-4pm on Friday.

General Enquires: info@earlyrider.com

Technical Enquires - If you have a technical query or warranty issue, please fill out our Technical Support contact form. One of our technicians will get back to you as soon as possible.

If you'd like to come and visit us to look at our bikes we'll be happy to welcome you, but give us a call first.

Workshop address:
Early Rider Ltd
Windmill Barn
Hampstead Farm
Binfield Heath
RG9 4LG

Our workshop is based just outside Henley on Thames, in the beautiful Oxfordshire countryside. All bikes are shipped from here, if you prefer to pick up your order by hand, just let us know in the notes of your order and we'll have it ready for collection.

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FREQUENTLY ASKED QUESTIONS

Are you shipping to Europe?

Yes we are. Please visit our EU hub, eu.earlyrider.com to purchase. We can no longer ship bikes from UK to EU. We have 2 warehouses in Europe - one in Belgium and one in France.

How do I know what size bike to order?

We size all our bikes via inside leg. Once you measure you child’s inside leg, you can compare this to the recommended minimum measurement found on each bike. For balance bikes we recommend that your child can easily place both feet flat to the floor with a slight bend to the knee while seated. For 14" first pedal bikes, the seat height should allow your child to easily touch the ground while they are gaining confidence. If you’re in between sizes, it is up to your discretion, depending on how confident your child is.

Can I return my bike if I don't like it or it doesn't fit well?

It's easiest all round if you make sure the bike you are buying is the right fit for your child before you order. Ask if you are unsure, bikes are large items to ship so sending one back is expensive. Of course, if the bike is the wrong size when you receive it or you've changed your mind and you want to return it you must let us know within 14 days of receipt. You must return it in its original packing within 30 days. Shipping is at your own cost but we can always help with the return and deduct the shipping cost from your refund. In all instances please contact us first.

My steering restrictor has snapped.

Our steering restrictors are designed to break as a safety feature. If the bike falls and lands on its side, the restrictor will break, preventing the handlebar from staying prone and potentially causing an issue if the bar is in the upright position when it falls. We suggest they only really need to be used for the first few months then we'd rather they weren't used once your child has the hang of steering.

How long is the guarantee on your bikes?

Please view our warranty policy here.

Can I visit Early Rider to see the bikes?

We welcome visitors by appointment at our workshop just outside of Henley on Thames. It is a working workshop and warehouse with potential for containers and deliveries coming and going, so do drop us a line or give us a call to arrange a suitable time that is safe for all. All in stock bikes are available to look at, test out and purchase.

Can I attach a kickstand to an Early Rider Bike?

We don't supply kickstands, but some of our bikes will take an aftermarket kickstand. Speak to your local bike store for advice.

Can I attach mudguards to an Early Rider bike?

Some of our bikes will take an aftermarket mudguard, take advice from your local bike store to see which is best.

Can I attach a bell to an Early Rider bike?

All our aluminium bikes come with a standard size 22.2mm handlebar. Any bell that fits this size handlebar is compatible with our aluminium ranges. If you have any further queries, your local bike store will be able to assist you further.